14 day right to change your mind

You have 14 calendar days after the day you (or someone you nominate) receives the products, unless Your products are split into several deliveries over different days. In this case, you have until 14 calendar days after the day you (or someone you nominate) receives the last delivery to change your mind about the products.

When sealed computer software, or sealed computer consoles are unsealed after you receive them (although hardware or accessories purchased online may be opened for the purpose of inspection (but not used)

When any products content which become mixed inseparably with other items after their delivery.

When products which are incomplete and no longer contain all component parts as purchased (e.g. cables, memory sticks, controllers, etc.). Items purchased as part of a combined product (for example a combined hardware and games product) can only be returned if all items in the combined product are returned together.

If you are exercising your 14 day right to change your mind, tell us you want to end the contract by notifying Us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. to inform us that you wish to cancel your order. Please provide your name, home address, details of the order and, where available, your phone number and email address.

If you end the contract and exercising your 14 day right to cancel, you must post them back within 14 days of telling us you wish to end the contract, to us at the address below. Please remember to obtain Proof of postage from the Post Office.

Returns Department
Retro Nintendo
364 Manford Way
Chigwell
IG7 4AJ

You will need to include a cover note with the following information: your order number, reason for return and whether you would like a refund or exchange.

Where you are exercising your right to change your mind, we will cover the costs of return providing you use our shipping partner. Otherwise you will cover the cost of returning the item.

We will refund you the price you paid for the products (including any applicable outward delivery costs) by the method you used for payment. However, we may make deductions from the price, as described below.

If you are exercising your right to change your mind:

• We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop.
• We may reduce your refund of the price (excluding delivery costs) where you fail to return each component part (cables, memory sticks, etc.) and to take account of the reduction in value caused by any damage or missing components.
• We may reduce your refund of the price (excluding delivery costs) if you wish to return a product purchased in a discounted or promotional offer or as part of a combined product (for example a combined hardware and games product). If all the items are not returned the refund will be adjusted accordingly. To partially cancel your order for a combined product you will need to contact our Customer Services team.
• If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
• The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

We will make any refunds due to you as soon as possible. If you are exercising your 14 day right to change your mind then your refund will be made within 14 days from the day on which we receive the products back from you or, if earlier, the day on which you provide us with evidence that you have sent the products back to us.